Your Data, Your Rights

Privacy Policy of zbaji

At zbaji, we take your privacy seriously. This privacy policy explains what personal data we collect when you use the zbaji platform, how we use that data, how long we keep it, who we share it with, and what rights you have regarding your information. We built zbaji with security at its core because we know Bangladeshi players need a platform they can genuinely trust with their personal and financial details.

Last Updated: January 2025

1 Information We Collect

When you register on zbaji or use any of our services, we collect certain personal data. This is necessary to create your account, verify your identity, process your payments, and provide you with a personalised experience on zbaji. The types of data we collect include:

Category Examples When Collected
Identity Data Full name, date of birth, NID number Registration & verification on zbaji
Contact Data Phone number, email address Registration on zbaji
Financial Data bKash/Nagad/Rocket account details, deposit and withdrawal history Every transaction on zbaji
Technical Data IP address, device type, browser, operating system Every visit to zbaji
Usage Data Pages viewed, games played, bet history, session duration Ongoing use of zbaji
Communication Data Live chat transcripts, emails, support tickets When you contact zbaji support

We only collect data that is necessary for the legitimate purposes described in this privacy policy. zbaji does not collect sensitive personal data such as religious beliefs, political opinions, or health information.

2 How We Use Your Data

zbaji uses the personal data we collect for the following purposes:

  • Account Management: To create, maintain, and manage your zbaji account, including verifying your identity and ensuring you meet our eligibility requirements.
  • Payment Processing: To process deposits and withdrawals on zbaji securely and accurately through bKash, Nagad, Rocket, or any other approved payment method.
  • Platform Improvement: To analyse how players use zbaji so we can improve our website, mobile app, game selection, and overall user experience.
  • Security & Fraud Prevention: To detect, prevent, and investigate fraud, money laundering, unauthorised access, and other illegal activities on zbaji. This includes monitoring betting patterns, login locations, and transaction behaviour.
  • Communication: To send you important account notifications, transaction confirmations, and customer support responses. zbaji may also send promotional communications if you have opted in, and you can unsubscribe at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including record-keeping requirements and responding to lawful requests from authorities.
  • Responsible Gaming: To monitor your gaming activity and identify patterns that may suggest problematic gambling behaviour, and to enforce deposit limits or self-exclusion requests you have set on zbaji.
Data Minimisation Commitment:

zbaji follows the principle of data minimisation. We only collect and process the minimum amount of personal data necessary to deliver our services. We never sell your data to third-party advertisers or marketing companies.

3 Data Sharing

zbaji does not sell, rent, or trade your personal data to third parties. However, there are limited circumstances under which zbaji may share your data with carefully selected partners:

  • Payment Processors: When you make a deposit or request a withdrawal on zbaji, we share the necessary transaction details with payment service providers such as bKash, Nagad, and Rocket to complete the transaction.
  • Identity Verification Providers: zbaji may use third-party identity verification services to confirm your identity and age, as required by our know-your-customer (KYC) obligations.
  • Game Providers: Some game providers that supply games to zbaji may receive limited data (such as a unique player ID) to deliver their games and track game results.
  • Legal Authorities: zbaji may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by law or in response to a valid legal request.
  • Service Providers: zbaji uses trusted hosting providers, analytics tools, and customer support platforms. These providers only process data on our behalf and under strict contractual obligations to maintain confidentiality.

All third parties with whom zbaji shares data are required to implement appropriate security measures and handle your information in accordance with this privacy policy.

4 Data Storage and Security

zbaji stores your personal data on secure servers with industry-standard protection measures. We use the following security practices to protect your information:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and the zbaji platform.
  • Encrypted database storage for all sensitive personal and financial data held by zbaji.
  • Multi-factor authentication available for zbaji account access.
  • Regular security audits and penetration testing on zbaji infrastructure.
  • Strict access controls ensuring that only authorised zbaji personnel can access personal data, and only when necessary for their role.
  • Real-time monitoring and automated threat detection systems across the zbaji platform.

While zbaji takes every reasonable step to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your zbaji account and to enable all available security features.

5 Cookies and Tracking Technologies

zbaji uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help zbaji remember your preferences, keep you logged in, and understand how you interact with the platform.

  • Essential Cookies: These are required for basic functionality on zbaji, such as maintaining your session and enabling secure login. You cannot opt out of essential cookies.
  • Performance Cookies: These help zbaji understand which pages are visited most frequently, how long players spend on certain games, and where technical issues may arise. This data is aggregated and anonymous.
  • Functional Cookies: These remember your language preferences, display settings, and other choices you make on zbaji to provide a more personalised experience.

You can manage cookie settings through your browser. However, disabling certain cookies may affect your ability to use some features of the zbaji platform.

6 Data Retention

zbaji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods are:

  • Active Accounts: Your data is retained for the duration of your zbaji account activity.
  • Closed Accounts: After account closure, zbaji retains certain data for a minimum of 5 years to comply with anti-money laundering regulations and to resolve any potential disputes.
  • Transaction Records: Financial transaction data is retained for at least 7 years in accordance with regulatory requirements.
  • Communication Records: Support chat and email records are retained for 3 years from the date of interaction.

After the applicable retention period expires, zbaji securely deletes or anonymises your personal data so that it can no longer be linked to you.

7 Your Rights

As a zbaji user, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of all personal data that zbaji holds about you.
  • Right to Correction: You can ask zbaji to correct any inaccurate or incomplete personal data.
  • Right to Deletion: You can request that zbaji delete your personal data, subject to legal retention requirements.
  • Right to Restriction: You can ask zbaji to restrict the processing of your data in certain circumstances.
  • Right to Object: You can object to zbaji processing your data for direct marketing purposes at any time.
  • Right to Data Portability: You can request that zbaji provide your personal data in a structured, commonly used format.

To exercise any of these rights, please contact zbaji support at [email protected]. We will respond to your request within 30 days.

8 Protection of Minors

zbaji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If zbaji becomes aware that a minor has created an account, we will immediately close the account, void all bets, and securely delete all associated personal data. If you believe a minor has registered on zbaji, please contact our support team immediately.

9 Changes to This Privacy Policy

zbaji may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will update the "Last Updated" date at the top of this page and may notify you through the zbaji platform or via email. We encourage you to review this privacy policy periodically. Your continued use of zbaji after any changes constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how zbaji handles your personal data, please reach out to us:

zbaji is committed to resolving all privacy-related inquiries promptly and transpar ently. We aim to respond within 24 hours.

How zbaji Protects Your Privacy

A quick look at the key measures zbaji takes to keep your data safe and secure.

256-bit SSL Encryption

Every piece of data you send to zbaji is encrypted using bank-grade 256-bit SSL technology. Your personal details and financial information stay protected at all times.

Encrypted Data Storage

zbaji stores all sensitive data in encrypted databases with strict access controls. Only authorised personnel can access player records, and only when required for their specific role.

No Data Selling — Ever

zbaji will never sell, trade, or rent your personal information to third-party advertisers or marketing companies. Your data belongs to you, and zbaji respects that completely.

Multi-Factor Authentication

Enable multi-factor authentication on your zbaji account for an extra layer of security. Even if someone gets your password, they still cannot access your account without verification.

Regular Security Audits

zbaji conducts regular penetration testing and security audits to identify and fix vulnerabilities before they can be exploited. We stay ahead of threats so you can play with peace of mind.

Clear Data Retention Policy

zbaji only keeps your data for as long as necessary. Once retention periods expire, your information is securely deleted or fully anonymised so it can never be traced back to you.

Your Privacy Is Safe with zbaji

Join hundreds of thousands of Bangladeshi players who trust zbaji with their data. Register today and experience secure, fair, and exciting online entertainment.